IMPORTANT ORDERING INFO
Please read the following rules before placing an order.
INVISIBLE INDUSTRIES ("Company," "we," "us") reserve the right to change these rules without prior notice. Any and all exceptions to the rules made by the Company in regards to this agreement are completely under the sole discretion of INVISIBLE INDUSTRIES and in absolutely no way are they a guarantee to others.
ALL SALES ARE FINAL. NO REFUNDS.
Products sold as is. See Store Policy for complete info.
Only 1 of each print, set or variant allowed per household on the first day of sale. Multiple orders of the same exact print are refunded and returned to inventory at our discretion, even if placed through different accounts. Restocking fee applies. See Store Policy for full info.
Colors vary from monitor to monitor and may vary slightly from actual product. We do not provide matching number sets unless stated in the item description.
*PLEASE make sure all Shipping information provided is 100% CORRECT.
We cannot be held responsible for shipping to an old, outdated or incorrect address. Please also note that some P.O. Boxes do not accept packages.
•Orders placed separately may not be combined.
•Changes of address after an order is placed are not allowed, any exceptions are at our sole discretion.
•If a package is returned to us, for a fault not due to our own, a new separate shipping fee will be required before any re-shipping takes place.
•All items returned to us as not claimed, may be deemed non-refundable at our discretion.
CA SALES TAX
State law requires us to add sales tax to all orders shipping to California addresses. Sales tax will be added to all California orders.
INTERNATIONAL ORDERS
INVISIBLE-INDUSTRIES.com is not responsible for any International Duties and/or Taxes. All duties and or taxes are determined and collected by each individual country. INVISIBLE-INDUSTRIES.com does not refund any portion of the price of goods purchased, the cost of shipping, taxes, customs or any other fee on orders undelivered due to recipient refusal. International orders are non-refundable.
International orders are most often sent through the United States Postal Service. USPS service may provide tracking as well as insurance on your purchase one the item is shipped. We can not be held responsible for the tracking information provided by USPS as it may not always be accurate. Cost is based on Country and location. International shipping delivery times may vary between 3 and 8 weeks depending on your location.
SHIPPING TIME AND PROCESSING
*PLEASE allow approximately 2 WEEKS from date of purchase BEFORE inquiring about an order*
*Orders do not ship until they have been fully processed and approved. This includes online checks.
**USPS may provide a confirmation email with tracking information only once the item is shipped. Processing time may vary.*
Packages usually ship within 1-2 weeks, but they may be shipped sooner. Orders are most often shipped USPS service. *We cannot be held responsible for the tracking information provided by USPS as it may not always be accurate. Domestic orders shipped through USPS may take anywhere from 3- 5 business days after shipping depending on your location. Packages ship out of CA.
If part of a larger order, certain items may be shipped separately due to their protective packaging or delicacy, or we may decide to ship everything together if we deem that to be safe for the items.
©2019 Invisible Industries. All Rights Reserved.
FAQ'S
Questions? Our FAQ section may have the answer you’re looking for.
>PRODUCTS:
Q. What date and time will your new prints go on sale? / How can I be informed about new product releases?
A: We recommend joining the mailing list. We do not respond to personal requests for specific release times and dates. Most of the time sale info is released through our mailing list first, and then websites and social media. Print release times vary but are usually within a couple of weeks of the event.
Q. The item I am looking for is marked as SOLD OUT, might you have any more lying around? Can you print more?
A. Limited Edition items are not reprinted, so once an item is sold out, it is most likely gone forever. Please do not inquire about “extras”.
Q. Can you direct me to a place that may have the SOLD OUT item I am looking for?
A. Sorry, we cannot keep track of all secondary market sale locations for each of our items.
Q. Can I get a matching number set or specific number from the edition?
A. We do not provide matching number sets unless stated in the item description.
>ORDERS AND SHIPPING:
Q. Can I change my address or ship to a friends address after my payment has gone through?
A: We will accept corrections to the address, but the entire address cannot be changed to another location. All sales are final.
Q. Is there a purchase limit? Can I buy more than one of the same poster?
A. Posters are limited to 1 of each print and or variant per household for 1st day of sale. Multiple orders of the same exact print are cancelled and refunded without exception. We also reserve the right not to sell to and or block anyone we deem to be a flipper.
Q. Can I combine multiple orders into one to save on shipping?
A. Sorry, we do not combine orders due to people placing orders with separate accounts and then asking to combine them all. This creates a bottleneck to our shipping process.
Q. Why did the item in my cart disappear before checkout?
A. During high volume sales items may be sold out before they can be processed through PAYPAL even if added to the cart. Adding an item to the online Shopping Cart does NOT guarantee or reserve an item. Payment Information submission to PAYPAL only confirms your payment information, it does not confirm your order. Confirmation of order is processed through our store only after you have submitted your information to PAYPAL. Items will then be checked against our inventory and confirmation of your order will be verified. Since many people may be placing orders at exactly the same time we reserve the right to refund any orders that cannot be filled for any reason. We value our customers and if for some reason an item is oversold we will go by the order of purchases processed as they came in.
Q. If I pay now can you hold on to my purchase for be sent at a later date?
A. No. We ship everything as it comes in and have a policy of not holding orders.
Q. How long will it take to receive my order?
A. Please see our Important Order info link.
Q. Will I get a tracking number / confirmation email?
A. USPS may provide a confirmation email with tracking once the item is shipped. We cannot be held responsible for the tracking information provided by USPS as it may not always be accurate or up to date. Once the item is in transit we cannot get more information about a package other than what is provided by the tracking number itself.
Q. Where does this store ship from? Can I pick up a print in person?
A: We are a online retailer only shipping from California USA.
Q. Can my international order be marked as a gift or less than the purchase price to save on taxes?
A. No. Due to orders being shipped in groups we do not mark orders as “gifts” or less than purchase value for any reason. We also have make sure our packages are insured for the full amount.
Q. What is this store's return and exchange policy?
Please see our Store Policy link.
Q. My item arrived damaged what are my options?
A. Please see the store policy regarding damages.
>MISC:
Q. Who is Munk One and how can I find out more about him and his work?
A.Please visit www.MUNKONE.com for more info.
Q. Can I send in a print / item for it to be signed by the artist?
A. No. We do not accept incoming items to be signed due to demand and shipping liability. The best place to get a after market signature would be in person at shows and events.
Q. Would you consider donating to a charity?
A. If you would like your charity to be considered please send us information regarding the charity and the 501C3 number of your organization along with the shipping address. We do not send free items to individuals.
We would also please request a letter or email indicating the name of the charity organization, 501C3 number and the final value of the donated item as a receipt for tax purposes once the item is sold.
Still have Questions?
Contact Invisible Industries
Updated: 12/14/16
©2016 Invisible industries. All Rights Reserved
STORE POLICY
TERMS OF SERVICE
Please read this Terms of Service agreement carefully.
Your use of the Site (as defined below) constitutes your agreement to this Terms of Service agreement. INVISIBLE INDUSTRIES ("Company," "we," "us") reserve the right to change this Policy without prior notice. Any changes to our Policy will become effective upon our posting of the revised Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Policy then in effect.
Any and all exceptions to the rules made by the Company in regards to this agreement are completely under the sole discretion of INVISIBLE INDUSTRIES and in absolutely no way are they a guarantee to others.
RETURNS/REFUND POLICY
•ALL SALES ARE FINAL. NO REFUNDS.
Products sold as is. Our policy is in part due to the nature of the products being sold, and to deter flippers and the flipping process.
•If an order is approved by us for cancellation for any reason before it is shipped, a non-refundable restocking/cancellation fee of up to 35% of the entire order may be applied.
•Any chargeback through a customers method of payment may result in the customers account and or IP being blocked on all future sales. We reserve the right to block a customers account and or IP being blocked on all future sales for any reason without disclosure.
NEW ITEM ORDERING LIMITS
•Only 1 of each print, set or variant allowed per household, applies to first day of a new print release. Multiple orders of the same exact print are refunded and returned to inventory at our discretion, even if placed through different accounts. Restocking fee applies.
EDITION NUMBERS
We do not accept requests for specific numbers from the edition, or provide matching number sets unless stated in the item description.
DAMAGES
Package must be opened within 2 weeks of delivery to be eligible for DAMAGED ITEM return/refund claim.
*REFUNDS ARE NOT AVAILABLE AFTER THE ITEM HAS BEEN DELIVERED UNLESS THERE IS PROOF THAT DAMAGE OCCURRED DURING SHIPPING.
If for some reason your item is damaged on arrival please hold on to all packaging and contact us right away with the following:
1.Photos of all damage including the packaging
2.Order number
3.The print edition number.
If a claim with the carrier is filed we will contact you if any action is needed on your part.
*Refunds made through Paypal may take time to process. Please see Paypal for more information about their processing time.*
ORDER FULFILLMENT
*DISCLAIMER: During high volume sales, items added to the cart may disappear before checkout as they are no longer in stock. Thank you for your understanding.
We reserve the right, at any time to accept, decline or cancel an order for any reason.
Item availability and prices of all products sold at the INVISIBLE-INDUSTRIES.com site are subject to change without notice. Purchase prices are final at the time of purchase. We reserve the right to limit quantities on certain items.
•Adding an item to the online Shopping Cart does NOT guarantee or reserve an item.
•Submission of Payment information to PAYPAL only confirms your payment information, it does not confirm an order.
•We may need to verify any provided information before we accept an order. If the information provided requires further verification for any reason, the customer must respond to our inquiry within 8 hours of purchase, or the order may be canceled and item may be restocked.
•Once the payment and billing information has been verified the order is then processed through our staff and items are checked against our inventory.
•If an item is oversold, to be as fair as possible we will go by the order of the purchases as they were processed through Paypal.
No Transfer of Rights
Absolutely no copyright or reproduction rights are transferred with the sale of any items including prints or original artwork. Use of the art or any images on this site without prior express permission will be prosecuted.
THIRD PARTY LINKS
As a convenience to you, INVISIBLE-INDUSTRIES.com may provide links to web sites operated by entities other than INVISIBLE-INDUSTRIES.com (”Linked Sites”). These Linked Sites are not under the control of INVISIBLE-INDUSTRIES.com. Therefore if you use a Linked Site, you will leave the INVISIBLE-INDUSTRIES.com. If you decide to visit any Linked Sites, you do so at your own risk and it is your responsibility understand the privacy policies of the Linked Sites.
INVISIBLE-INDUSTRIES.com makes no warranty or representation regarding, and does not endorse or is responsible for any Linked Site or the information appearing thereon or any of the products or services described thereon.
Links to Linked Sites do not imply that INVISIBLE-INDUSTRIES.com sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any Linked Site is authorized to use any trademark, trade name, logo or copyright symbol of INVISIBLE-INDUSTRIES.com
PRIVACY POLICY
INVISIBLE-INDUSTRIES.com ("Company," "we," "us"), is concerned about online privacy issues and wants you to be familiar with how we collect, use and disclose your Personally Identifiable Information (as defined below). This Privacy Policy (the "Policy") describes our practices in connection with Personally Identifiable Information that we collect through certain areas of our web site, including the site from which you are linking to this Policy (the "Site"). This Policy does not govern our collection of information through any web site, or by any other means, other than through the Site and Store; nor does this Policy govern the collection of information by any of our affiliates or by third parties.
The Company may gather two basic types of information through the site, store and or emails: "Personally Identifiable Information" (or "PII") and "Non-Personally Identifiable Information" (or "Non-PII"). Personally Identifiable Information is information that identifies you as an individual; that is, your name, postal address, telephone number, e-mail address. Non-Personally Identifiable Information is aggregated information, demographic information, IP addresses and any other information that does not reveal your specific identity.
1. Promotions. INVISIBLE-INDUSTRIES.com may operate sweepstakes, contests and other promotions (collectively, "Promotions") through INVISIBLE-INDUSTRIES.com or outside links. We typically may ask you for certain PII when you enter and, if applicable, win a Promotion. We reserve the right to share this PII with third parties sponsors of such Promotions (irrespective of whether such Promotions are hosted by us), or otherwise in accordance with the rules applicable to such Promotion. You should carefully review the rules, if any, of each Promotion in which you participate through the Site, as they may contain additional important information about Company's, a sponsor's or other third parties’ use of PII about you. To the extent that the terms and conditions of such rules concerning the treatment of PII about you conflict with this Policy, the terms and conditions of such rules shall control.
2. Internal Business Purposes and Contact list. We may also use PII about you for our internal business purposes, such as data analysis, audits and so forth. By entering your PII you agree to receive occasional emails through our email newsletter but may opt out at a later date.
3. Security. We use reasonable organizational, technical and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. As a result, although we strive to protect PII about you, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site or that is stored by us. We also seek to strike a balance between the security of your data and your convenience. We do this because we believe that our customers attach value to both. As a result, we will often use a method of communication that is less secure than other, less convenient alternatives. For example, certain data you send us, including PII, may be sent to us in unencrypted form. You acknowledge and agree that any information you transmit through the Site is so transmitted at your own risk. If you are concerned that PII about you may be transmitted over the Internet in unencrypted form, please do not provide us with any PII. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem.
4. Opt-Out. If you would prefer not to receive marketing-related e-mail messages from the Company, you may opt-out of receiving such messages by following the "unsubscribe" instructions in the latest such message you have received from the Company.
Arbitration:
All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in the state of CA. or another location chosen by INVISIBLE INDUSTRIES. An award of arbitration may be confirmed in a court of competent jurisdiction.
©2019 Invisible industries. All Rights Reserved
