Product Support & Exchanges

Please handle with care when opening all packaging especially when unrolling, to avoid any tearing or dents.

ALL SALES ARE CONSIDERED FINAL. NO REFUNDS OR EXCHANGES
That being said, at Invisible Industries, we aim for customer satisfaction of our products.

PLEASE NOTE: CUSTOMER is RESPONSIBLE for carefully OPENING AND EXAMINING ALL ITEMS upon delivery. Due to the nature of our products, any claim of damage upon delivery must be made WITHIN 2 WEEKS of delivery date. No Exceptions.

RECEIVED DAMAGED ITEM CLAIMS
Although there are no guarantees because of the nature of these products, we try our best to find remedies based on each situation. Here are some important steps to take, if on the rare occasion your item is damaged upon arrival. 

1. Stay calm. Many times an item can be replaced.

2. HOLD ON TO AND CLEARLY PHOTOGRAPH ALL PACKAGING MATERIAL even if not visibly damaged. This is very often required by the carrier as proof of damage.

3. Clearly photograph the damaged item, in its entirety, including the edition number.

4. Please contact us with the requested photos along with the order#. DO NOT start a claim with the shipper or the payment provider unless we request it, this may only slow the process.

We are happy to help and may be in contact if any additional action is requested on your part including destruction of any damaged prints.

SCREEN PRINT CARE
Handle with clean, dry hands or white gloves. Moisture or natural oils can damage print. 

Store in dry, cool area. Keep out of direct sunlight and heat, as colors may shift and fade with time. Use of non-glare UV glass for protection from UV rays may help slow this process. 

Keep prints away from moist conditions.

Do not store rolled. Inks may end up cracking over time if stored in this way. 

See STORE POLICY for additional details.