Product Support & Exchanges
Thank you for choosing our products. Please take a moment to review our guidelines regarding refunds, and exchanges:
ALL SALES ARE CONSIDERED FINAL. NO REFUNDS OR EXCHANGES. SEE STORE POLICY.
We want to ensure your complete satisfaction with your purchase, and we kindly ask you to follow these guidelines, especially when dealing with the delicate nature of our items:
IMPORTANT: CUSTOMER RESPONSIBILITY FOR ITEM INSPECTION
The customer is responsible for carefully opening and examining all items upon delivery. Due to the nature of our products, any claims of damage upon delivery must be made within 2 weeks of the delivery date. No exceptions. Please handle all packaging with care, especially during unrolling, to avoid tearing or dents.
RECEIVED DAMAGED ITEM CLAIMS
Claims of damaged items are handled on a case-by-case basis, with the goal of achieving customer satisfaction. While we cannot guarantee a remedy due to the nature of our products, we will do our best to address any issues. If you receive a damaged item, please follow these steps:
1. Stay calm. In some cases, the item can be replaced.
2. CLEARLY PHOTOGRAPH ALL PACKAGING MATERIAL AND KEEP IT. The carrier may require photos of the packaging as proof of damage, even if there is no visible damage to the packaging.
3. Clearly photograph the damaged item in its entirety, including the edition number.
4. Contact us with your name and order number.
5. DO NOT initiate a claim with the shipper or payment provider unless we request it. Doing so may slow down the resolution process.
We are here to assist you and may reach out if any additional action is required on your part, including the possible destruction of damaged prints. Your satisfaction is our priority, and we appreciate your understanding.