FAQ's

FAQ'S

Questions? Our FAQ section may have the answer you’re looking for. 

 

>PRODUCTS:

Q. What date and time will your new prints go on sale? / How can I be informed about new product releases?
A: We recommend joining the mailing list. We do not respond to personal requests for specific release times and dates. Most of the time sale info is released through our mailing list first, and then websites and social media.  Print release times vary but are usually within a couple of weeks of the event.

 

Q. The item I am looking for is marked as SOLD OUT, might you have any more lying around? Can you print more?
A. Limited Edition items are not reprinted, so once an item is sold out, it is most likely gone forever. Please do not inquire about “extras”. 

 

Q. Can you direct me to a place that may have the SOLD OUT  item I am looking for?
A. Sorry, we cannot keep track of all secondary market sale locations for each of our items.

 

Q. Can I get a matching number set or specific number from the edition? 
A. We do not provide matching number sets unless stated in the item description.

 

>ORDERS AND SHIPPING:

Q. Can I change my address or ship to  a friends address after my payment has gone through?
A: We will accept corrections to the address, but the entire address cannot be changed to another location. All sales are final. 

 

Q. Is there a purchase limit? Can I buy more than one of the same poster?
A. Posters are limited to 1 of each print and or variant per household for 1st day of sale. Multiple orders of the same exact print are cancelled and refunded without exception. We also reserve the right not to sell to and or block anyone we deem to be a flipper.

 

Q. Can I combine multiple orders into one to save on shipping?
A. Sorry, we do not combine orders due to people placing orders with separate accounts and then asking to combine them all. This creates a bottleneck to our shipping process. 

 

Q. Why did the item in my cart disappear before checkout?
A.
During high volume sales items may be sold out before they can be processed through PAYPAL even if added to the cart. Adding an item to the online Shopping Cart does NOT guarantee or reserve an item. Payment Information submission to PAYPAL only confirms your payment information, it does not confirm your order. Confirmation of order is processed through our store only after you have submitted your information to PAYPAL. Items will then be checked against our inventory and confirmation of your order will be verified. Since many people may be placing orders at exactly the same time we reserve the right to refund any orders that cannot be filled for any reason. We value our customers and if for some reason an item is oversold we will go by the order of purchases processed as they came in.

 

Q. If I pay now can you hold on to my purchase for be sent at a later date?
A. No. We ship everything as it comes in and have a policy of not holding orders.

 

Q. How long will it take to receive my order?
A. Please see our Important Order info link.

 

Q. Will I get a tracking number / confirmation email?
A.
USPS may provide a confirmation email with tracking once the item is shipped. We cannot be held responsible for the tracking information provided by USPS as it may not always be accurate or up to date. Once the item is in transit we cannot get more information about a package other than what is provided by the tracking number itself. 

 

Q. Where does this store ship from? Can I pick up a print in person?
A:  We are a online retailer only shipping from California USA.

 

Q. Can my international order be marked as a gift or less than the purchase price to save on taxes?
A. No. Due to orders being shipped in groups we do not mark orders as “gifts” or less than purchase value for any reason. We also have make sure our packages are insured for the full amount.

 

Q. What is this store's return and exchange policy?
Please see our Store Policy link.

 

Q. My item arrived damaged what are my options?
A. Please see the store policy regarding damages.

 

>MISC:

Q. Who is Munk One and how can I find out more about him and his work?
A.Please visit www.MUNKONE.com for more info.

 

Q. Can I send in a print / item for it to be signed by the artist?
A. No. We do not accept incoming items to be signed due to demand and shipping liability. The best place to get a after market signature would be in person at shows and events.

 

Q. Would you consider donating to a charity?
A. If you would like your charity to be considered please send us information regarding the charity and the  501C3 number of your organization along with the shipping address. We do not send free items to individuals.

We would also please request a letter or email indicating the name of the charity organization, 501C3 number and the final value of the donated item as a receipt for tax purposes once the item is sold.

 

Still have Questions?

Contact Invisible Industries

 

Updated: 12/14/16

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